Secure healthcare MESSAGING

Simple Provider-Patient Communication

Streamline clinic workflows, enhance clinical communications and boost patient engagement with a secure and convenient alternative to email.

Effective & Secure Healthcare Communication

Organize and manage clinical communications with built-in workflow and control features, designed specifically for primary care.

Similar to regular email, the secure messaging service is convenient and eliminates time-consuming phone-calls, while also providing visibility on whether or not a message has been read.

Boost Patient-Provider Relationship

According to Accenture's 2019 Digital Health Consumer Survey, the desire for Secure Messaging services in healthcare is on the rise. In 2019, 69% of patients surveyed are more likely to choose a provider that offers secure communication, compared to 53% in 2016.

File Sharing

Securely share documents with clinic-staff & patients and keep all clinical communications in one place using Pomelo's secure messaging system.

Secure File Sharing
Send test results, provide treatment plans, deliver information about upcoming specialists appointments, securely send and receive attachments and e-forms, and respond to patient questions, all in one convenient place.

Custom configuration

Provider Controls
Providers can decided whether to enable one-way communication (clinic to patient), or bi-directional communication, allowing patients to initiate or respond to conversations, as well as attach forms.

Disclaimers and Guidelines
Post disclaimers and guidelines directly on the messaging page to outline rules for patients, notes on etiquette, and provide guidelines & FAQs regarding messaging.

Individual & Shared Inboxes

Communication Delegation
Not only can providers create individual or shared inboxes, they can also giver certain users the ability to comment on, forward, or assign conversations to a specific user or workgroup.

Shared inboxes can be configured for team-based care, workgroups, or departments, making sure the communication makes its way to the correct person or department.


To make sure important messages are actually read, providers can ask to be notified when a patient opens a time-sensitive communication, or when a patient has not opened the communication by a specified date.

Enable patients to book online
Appointment Reminders
Automate all consultation reminders
Secure Messaging
Keep all communications in one place
Mobile Check-in
Offer contactless registration
Provide virtual care for patients
Queue Management
Create virtual medical waiting rooms