Pomelo Health x Exer Urgent Care
SoCal’s First Virtual Waiting Line
Get the Case Study
Patient Engagement

Upgrade the Patient Experience

Enhance communication & engagement with customizable pharmacy software.

Talk to an Expert

One portal for all your patient engagement tools

Online Booking

Allow patients to book appointments directly online
Controlled availabilities

Decide what and when patients can book, based on a smart template system.

Custom appointment types

Create an unlimited number of appointment types for individual pharmacist or specialist and customize attributes like duration, cancellation policy, reminder content, etc.

Secure Messaging

Engage with patients and manage all clinical communications

Use high-level encryption and our secure network to send communications through the portal. Decide which patients can use the messaging system and what level of access they have.


Share documents with patients and allow them to share files with the pharmacy. Request a notification if a patient does not read a time sensitive message in a specific timeframe.

Appointment Reminders

Setup proactive automated reminders to ensure patients don't forget about their appointment.

Send appointment reminders that include date, time and location to ensure that patients have all the right details for their consultation. 


Choose between emails, SMS and voice message, or combine multiple notification methods that are most suitable for your patients.


Reach all patients with relevant information in just a few clicks

Inform patients of news related to your pharmacy such as general information or unexpected closures and share about available programs and dedicated educational material. 


Get in touch with patients by regular email, secure notification or portal broadcast. 

Mobile Check-in

Have patients self check-in for appointments with the mobile device of their choice.
COntact-free check-in

Practice social distancing by allowing patients to self check-in when they arrive for their appointment. When proof of presence is established, patients will be marked as “arrived” and ready to be seen by the pharmacist.

Improved pharmacy workflows

Streamline administrative tasks by attaching e-forms, prompting patients to update their demographic information and including any custom message to the check-in process.


Automate patient intake by having them complete context specific e-forms.
customizable & private

Allow patients to securely share health information via customized, automated forms and questionnaires.


Automate forms to go out to patients before or after booking, during check-in or after their appointment. Forms can also be completed by patients at home or at the pharmacy, using their own mobile device.


Make sure patients get all the care they need with video appointments
EASY booking

Enable video conferencing for all your appointment types and allow patients to book appointments via the portal or have staff book your virtual consultations for patients.

no download or registration

Allow patients to take virtual consultations without any special downloads or registrations via an automated email with an appointment link.